Open Mon to Fri 9am to 7pm  | Sat 9am to 5pm | Sun 10am to 4pm | By appointment only

01384 234 779

Privacy Policy

on call eyecare

Privacy Policy for On Call Eyecare Ltd


Effective Date: [03/12/23]

On Call Eyecare, registered in England and Wales, with registered office at 61 Trafalgar Road, Oldbury West Midlands B69 1RE, is committed to protecting the privacy and security of the personal information of individuals who use our home visiting opticians service. This Privacy Policy outlines the types of personal information we collect, how it is used, and the measures we take to ensure its security.

  1. Information We Collect:
    We may collect and process the following personal information:
    1. Contact Information: Name, address, phone number, and email address.
    2. Health Information: Relevant medical and optical history necessary for providing optometric services during home visits.
    3. Payment Information: Payment details for services rendered.
    4. Demographic Information: Age, gender, and other demographic details for service improvement and personalised care.
  2. How We Use Your Information:
    We use the collected information for the following purposes:
    1. Service Delivery: To provide home visiting optometric services, including eye examinations, prescriptions, and eyewear fittings.
    2. Communication: To communicate appointment details, service updates, and relevant health information.
    3. Billing and Payments: To process payments and maintain financial records.
    4. Legal Compliance: To comply with legal and regulatory obligations.
    5. Improvement of Services: To analyse data for improving our services, customer experiences, and understanding trends.
  3. Information Sharing: We do not sell or share your personal information with third parties for marketing purposes. We may share information with service providers, professionals involved in your care, or as required by law.
  4. Security: We implement appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information.
  5. Your Rights: You have the right to access, correct, or delete your personal information. You can also request that we stop using your data for specific purposes.
  6. Cookies and Tracking: We may use cookies or similar tracking technologies. You can set your browser to refuse cookies but this may limit your ability to use our services.
  7. Changes to This Privacy Policy: We reserve the right to update or modify this Privacy Policy. Changes will be effective upon posting the updated policy on our website.
  8. Contact Us: For any questions or concerns regarding this Privacy Policy, please contact us at On Call Eyecare. Telephone: 01384 234 779; Email: info@oncalleyecare.co.uk; Website: www.oncalleyecare.co.uk

Mailing Address:
On Call Eyecare Ltd
61 Trafalgar Road Oldbury
West Midlands
B691RE

Tel: 01384 234 779
Email: info@oncalleyecare.co.uk
Website: www.oncalleyecare.co.uk

03/12/23

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