Open Mon to Fri 9am to 7pm  | Sat 9am to 5pm | Sun 10am to 4pm | By appointment only

01384 234 779

Freedom of Information Policy

on call eyecare

Freedom of Information Policy for Home Visiting Optometry Service


Effective Date: [03/12/23]

This Freedom of Information (FOI) Policy outlines the procedures and principles that On Call Eyecare Ltd, a home visiting optometry service provider in England, follows in accordance with the Freedom of Information Act 2000.

  1. Purpose: a. The purpose of this policy is to facilitate transparency and openness in the provision of information by On Call Eyecare Ltd. b. This policy is designed to comply with the requirements of the Freedom of Information Act 2000.
  2. Designated Information Officer: a. On Call Eyecare Ltd designates A K Hunjan, Optometrist as the Information Officer responsible for overseeing FOI requests. b. Contact details for the Information Officer will be made available on our website and in our communication materials. This information is foi@oncalleyecare.co.uk.
  3. Publication Scheme: a. On Call Eyecare Ltd maintains a publication scheme, which outlines the types of information routinely made available to the public. b. The publication scheme is accessible on our website and can be provided in alternative formats upon request.
  4. Requesting Information: a. Members of the public have the right to request information held by On Call Eyecare Ltd. b. Requests must be made in writing, including the requester’s name and contact details. c. Requests should be addressed to the Information Officer.
  5. Handling Requests: a. On Call Eyecare will respond to FOI requests promptly and within 20 working days. b. We may extend this period in certain circumstances, and the requester will be informed of any such extension.
  6. Information Disclosure: a. On Cal Eyecare Ltd will disclose information in accordance with the Freedom of Information Act 2000. b. Information may be withheld under the exemptions specified in the Act, and the reasons for any refusals will be communicated to the requester.
  7. Fees: a. On Call Eyecare Ltd may charge a reasonable fee for the provision of information as allowed by the Act. b. Requesters will be informed of any applicable fees before the information is provided.
  8. Appeals: a. If a requester is dissatisfied with our response, they have the right to appeal. b. Appeals should be made in writing to the Information Officer within 40 working days of receiving our response.
  9. Review and Compliance: a. This policy will be reviewed regularly to ensure compliance with the Freedom of Information Act 2000. b. Updates will be communicated on our website.
  10. Contact Information: For FOI requests or inquiries related to this policy, contact the Information Officer at foi@oncalleyecare.co.uk.

By engaging with On Call Eyecare Ltd you agree to comply with the terms outlined in this Freedom of Information Policy.

Mailing Address:
On Call Eyecare Ltd
61 Trafalgar Road Oldbury
West Midlands
B691RE

Tel: 01384 234 779
Email: info@oncalleyecare.co.uk
Website: www.oncalleyecare.co.uk

03/12/23

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